FAQ

What time is check-in and check-out?

Check-in is from 3:00 PM and check-out is until 10:00 AM. Arbutus has self check-in: after booking you receive a link to complete your check-in online, and once that's done we send your personal door and room codes — so you can arrive at any time, with no reception to wait for.

How do I check in if I arrive late?

Arbutus has self check-in, so arriving late is no problem. Once you've completed the online check-in, your door and room codes arrive by email or in your booking channel and stay active for your whole stay. There is no staffed front desk, but you can always reach us by phone or WhatsApp.

Is there parking near the hostel?

Yes — there is a paid underground car park just a 2-minute walk from the hostel, in Portimão's old town. There is also a bus stop right next to the hostel.

Is there a café at Arbutus?

Yes — there is a cosy café and bar downstairs in the same building, open Monday to Saturday from 9:00 AM to 7:00 PM. You'll find coffee and cold drinks, light bites such as sandwiches, toasts and salads, and a lunch menu with a soup of the day and warm mains. In the evening it's also a bar, with beer and cocktails.

How can I pay?

When you book on arbutus.live, you pay for your stay securely online through our booking system, by the deadline shown during booking. You can pay by debit or credit card, and any extras are settled on the spot, in cash or by card. A small local city tax may also apply.

How do I get to Arbutus from Faro Airport?

Faro Airport is about 50 minutes away by car via the A22. You can also take a direct bus or a train from Faro to Portimão (about 1.5 hours) — the hostel is a short walk from Portimão station. We can also arrange a private transfer: just request it by e-mail or WhatsApp in advance.

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Is Wi-Fi free?

Yes, free Wi-Fi is available throughout the hostel. Your personal Wi-Fi password arrives together with your access codes, once you've completed the online check-in.

Can I use the kitchen?

Yes — guests can prepare light meals in the self-service kitchen, equipped with cookware, a fridge and everything you need for a simple breakfast or dinner.

Are pets allowed?

No, pets are not allowed at Arbutus Bed & Bar.

Are towels and bed linen provided?

Yes — bed linen and towels (a bath towel and a face towel) are provided for every guest, and refreshed every 5 nights during longer stays.

Are there quiet hours?

Yes — quiet hours are from 10:00 PM to 9:00 AM, so everyone can get a good night's sleep. Smoking is not permitted anywhere in the building.

What are the best beaches in Portimão?

Portimão is home to some of the Algarve’s most beautiful beaches. The most famous is Praia da Rocha, a stunning 1.5 km stretch of golden sand surrounded by dramatic cliffs, with plenty of shops, restaurants, bars and cafés nearby — perfect for enjoying both day and night.
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Beyond Praia da Rocha, there are many other wonderful beaches to explore, including Praia dos Três Castelos, Praia do Vau, Praia dos Três Irmãos and Praia de Alvor. For something truly special, you can also take a boat trip from the Marina to Benagil, where you’ll discover the iconic sea cave — one of the Algarve’s natural highlights.

What are the must-see attractions?

The Algarve offers far more than just beautiful beaches. Visitors can enjoy wine tastings, go on a Jeep Safari, explore the famous Benagil caves, or join a dolphin-watching tour. Coastal boat trips with food and drinks onboard are also a popular way to experience the region from the sea.
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There is a wide range of coastal and beach activities, and during August the area comes alive with festivals such as Afro Nation, the Sardine Festival, FATACIL, and many more.
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Families will also love the nearby water parks, including Slide & Splash, Zoomarine, Aqualand and AquaShow, all offering a fun day out for children and adults alike.

How do I get to Portimão from Lisbon or Faro?

You can travel by car, train, or bus.

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Where can I try traditional dishes?

At local restaurants, especially at the fish market or seafood spots along the riverfront. Don’t miss the grilled sardines!

What activities are available in Portimão?

Boat tours, surfing, walks along the waterfront, seasonal festivals, and karting at the Autódromo Internacional do Algarve.